{"id":1702,"date":"2026-04-13T07:22:26","date_gmt":"2026-04-13T07:22:26","guid":{"rendered":"https:\/\/energybatt.es\/?page_id=1702"},"modified":"2026-05-06T12:50:31","modified_gmt":"2026-05-06T11:50:31","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/energybatt.es\/en\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1702\" class=\"elementor elementor-1702\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cbafbc e-flex e-con-boxed e-con e-parent\" data-id=\"4cbafbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8601b4b elementor-widget elementor-widget-html\" data-id=\"8601b4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ============================================================\r\n     PREGUNTAS FRECUENTES - ENERGYBATT\r\n     Bloque HTML para Elementor\r\n     ============================================================ -->\r\n\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@300;400;500;600;700&display=swap\" rel=\"stylesheet\">\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.4.2\/css\/all.min.css\">\r\n\r\n<style>\r\n  \/* ==========================================================\r\n     VARIABLES Y RESET\r\n     ========================================================== *\/\r\n  .eb-faq-page {\r\n    --eb-orange: #ED6C16;\r\n    --eb-orange-light: #FFF4EC;\r\n    --eb-orange-dark: #C95C10;\r\n    --eb-text: #2A2A2A;\r\n    --eb-text-light: #5A5A5A;\r\n    --eb-bg: #FFFFFF;\r\n    --eb-bg-soft: #FAFAFA;\r\n    --eb-border: #EAEAEA;\r\n    --eb-success: #3CC261;\r\n    --eb-info: #2394ED;\r\n\r\n    font-family: 'Poppins', sans-serif;\r\n    color: var(--eb-text);\r\n    line-height: 1.6;\r\n    max-width: 1100px;\r\n    margin: 0 auto;\r\n    padding: 20px 15px;\r\n    box-sizing: border-box;\r\n  }\r\n  .eb-faq-page *,\r\n  .eb-faq-page *::before,\r\n  .eb-faq-page *::after { box-sizing: border-box; }\r\n\r\n  \/* ==========================================================\r\n     HERO\r\n     ========================================================== *\/\r\n  .eb-faq-hero {\r\n    background: linear-gradient(135deg, var(--eb-orange) 0%, #F58634 100%);\r\n    border-radius: 16px;\r\n    padding: 38px 30px 30px;\r\n    color: #fff;\r\n    text-align: center;\r\n    margin-bottom: 30px;\r\n    box-shadow: 0 8px 24px rgba(237,108,22,0.18);\r\n    position: relative;\r\n    overflow: hidden;\r\n  }\r\n  .eb-faq-hero::before {\r\n    content: \"\";\r\n    position: absolute;\r\n    top: -50px; right: -50px;\r\n    width: 200px; height: 200px;\r\n    background: rgba(255,255,255,0.08);\r\n    border-radius: 50%;\r\n  }\r\n  .eb-faq-hero::after {\r\n    content: \"\";\r\n    position: absolute;\r\n    bottom: -80px; left: -80px;\r\n    width: 250px; height: 250px;\r\n    background: rgba(255,255,255,0.06);\r\n    border-radius: 50%;\r\n  }\r\n  .eb-faq-hero-icon {\r\n    font-size: 38px;\r\n    margin-bottom: 10px;\r\n    position: relative; z-index: 1;\r\n  }\r\n  .eb-faq-hero h1 {\r\n    font-size: 28px;\r\n    font-weight: 700;\r\n    margin: 0 0 8px;\r\n    position: relative; z-index: 1;\r\n  }\r\n  .eb-faq-hero p {\r\n    font-size: 14px;\r\n    opacity: 0.95;\r\n    margin: 0 0 20px;\r\n    position: relative; z-index: 1;\r\n  }\r\n\r\n  \/* ==========================================================\r\n     SEARCH BAR\r\n     ========================================================== *\/\r\n  .eb-faq-search-wrap {\r\n    position: relative;\r\n    max-width: 480px;\r\n    margin: 0 auto;\r\n    z-index: 2;\r\n  }\r\n  .eb-faq-search {\r\n    width: 100%;\r\n    padding: 14px 16px 14px 46px;\r\n    border: none;\r\n    border-radius: 50px;\r\n    font-size: 14px;\r\n    font-family: inherit;\r\n    color: var(--eb-text);\r\n    background: #fff;\r\n    box-shadow: 0 4px 16px rgba(0,0,0,0.12);\r\n    outline: none;\r\n    transition: box-shadow 0.2s;\r\n  }\r\n  .eb-faq-search:focus {\r\n    box-shadow: 0 6px 22px rgba(0,0,0,0.18);\r\n  }\r\n  .eb-faq-search::placeholder { color: #999; }\r\n  .eb-faq-search-icon {\r\n    position: absolute;\r\n    top: 50%; left: 18px;\r\n    transform: translateY(-50%);\r\n    color: var(--eb-orange);\r\n    font-size: 15px;\r\n    pointer-events: none;\r\n  }\r\n  .eb-faq-clear {\r\n    position: absolute;\r\n    top: 50%; right: 8px;\r\n    transform: translateY(-50%);\r\n    background: var(--eb-bg-soft);\r\n    border: none;\r\n    color: var(--eb-text-light);\r\n    width: 30px; height: 30px;\r\n    border-radius: 50%;\r\n    cursor: pointer;\r\n    display: none;\r\n    align-items: center;\r\n    justify-content: center;\r\n    font-size: 12px;\r\n    transition: all 0.2s;\r\n  }\r\n  .eb-faq-clear:hover {\r\n    background: var(--eb-orange-light);\r\n    color: var(--eb-orange);\r\n  }\r\n  .eb-faq-clear.is-visible { display: flex; }\r\n\r\n  \/* ==========================================================\r\n     CATEGORY TABS\r\n     ========================================================== *\/\r\n  .eb-faq-tabs {\r\n    display: flex;\r\n    flex-wrap: wrap;\r\n    gap: 8px;\r\n    justify-content: center;\r\n    margin-bottom: 30px;\r\n  }\r\n  .eb-faq-tab {\r\n    background: #fff;\r\n    border: 1.5px solid var(--eb-border);\r\n    color: var(--eb-text-light);\r\n    padding: 9px 18px;\r\n    border-radius: 50px;\r\n    font-size: 13px;\r\n    font-weight: 500;\r\n    font-family: inherit;\r\n    cursor: pointer;\r\n    transition: all 0.2s ease;\r\n    display: inline-flex;\r\n    align-items: center;\r\n    gap: 7px;\r\n  }\r\n  .eb-faq-tab i { font-size: 12px; }\r\n  .eb-faq-tab:hover {\r\n    border-color: var(--eb-orange);\r\n    color: var(--eb-orange);\r\n  }\r\n  .eb-faq-tab.is-active {\r\n    background: var(--eb-orange);\r\n    border-color: var(--eb-orange);\r\n    color: #fff;\r\n    box-shadow: 0 4px 12px rgba(237,108,22,0.25);\r\n  }\r\n\r\n  \/* ==========================================================\r\n     CATEGORY SECTION\r\n     ========================================================== *\/\r\n  .eb-faq-category {\r\n    margin-bottom: 30px;\r\n  }\r\n  .eb-faq-category.is-hidden { display: none; }\r\n  .eb-category-header {\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 12px;\r\n    margin-bottom: 16px;\r\n    padding-bottom: 12px;\r\n    border-bottom: 2px solid var(--eb-orange-light);\r\n  }\r\n  .eb-category-icon {\r\n    width: 40px; height: 40px;\r\n    border-radius: 10px;\r\n    background: var(--eb-orange-light);\r\n    color: var(--eb-orange);\r\n    display: flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    font-size: 17px;\r\n    flex-shrink: 0;\r\n  }\r\n  .eb-category-title {\r\n    font-size: 18px;\r\n    font-weight: 600;\r\n    color: var(--eb-text);\r\n    margin: 0;\r\n  }\r\n\r\n  \/* ==========================================================\r\n     FAQ ITEM (Acorde\u00f3n)\r\n     ========================================================== *\/\r\n  .eb-faq-list {\r\n    display: flex;\r\n    flex-direction: column;\r\n    gap: 10px;\r\n  }\r\n  .eb-faq-item {\r\n    background: #fff;\r\n    border: 1px solid var(--eb-border);\r\n    border-radius: 12px;\r\n    overflow: hidden;\r\n    transition: all 0.25s ease;\r\n  }\r\n  .eb-faq-item:hover { border-color: var(--eb-orange); }\r\n  .eb-faq-item.is-hidden { display: none; }\r\n  .eb-faq-item.is-open {\r\n    border-color: var(--eb-orange);\r\n    box-shadow: 0 4px 14px rgba(237,108,22,0.10);\r\n  }\r\n\r\n  .eb-faq-question {\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 14px;\r\n    padding: 16px 20px;\r\n    cursor: pointer;\r\n    user-select: none;\r\n    background: #fff;\r\n    transition: background 0.2s ease;\r\n    border: none;\r\n    width: 100%;\r\n    text-align: left;\r\n    font-family: inherit;\r\n  }\r\n  .eb-faq-question:hover { background: var(--eb-orange-light); }\r\n  .eb-faq-q-mark {\r\n    width: 30px; height: 30px;\r\n    border-radius: 50%;\r\n    background: var(--eb-orange-light);\r\n    color: var(--eb-orange);\r\n    display: flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    font-weight: 700;\r\n    font-size: 13px;\r\n    flex-shrink: 0;\r\n    transition: all 0.25s ease;\r\n  }\r\n  .eb-faq-item.is-open .eb-faq-q-mark {\r\n    background: var(--eb-orange);\r\n    color: #fff;\r\n  }\r\n  .eb-faq-q-text {\r\n    flex: 1;\r\n    font-size: 14.5px;\r\n    font-weight: 500;\r\n    color: var(--eb-text);\r\n    line-height: 1.45;\r\n  }\r\n  .eb-faq-toggle {\r\n    color: var(--eb-orange);\r\n    font-size: 14px;\r\n    transition: transform 0.3s ease;\r\n    flex-shrink: 0;\r\n  }\r\n  .eb-faq-item.is-open .eb-faq-toggle { transform: rotate(180deg); }\r\n\r\n  .eb-faq-answer {\r\n    max-height: 0;\r\n    overflow: hidden;\r\n    transition: max-height 0.4s ease;\r\n  }\r\n  .eb-faq-item.is-open .eb-faq-answer { max-height: 800px; }\r\n  .eb-faq-answer-content {\r\n    padding: 0 20px 18px 64px;\r\n    font-size: 13.5px;\r\n    color: var(--eb-text-light);\r\n    line-height: 1.7;\r\n  }\r\n  .eb-faq-answer-content a {\r\n    color: var(--eb-orange);\r\n    font-weight: 600;\r\n    text-decoration: none;\r\n    border-bottom: 1px dotted var(--eb-orange);\r\n    transition: all 0.2s;\r\n  }\r\n  .eb-faq-answer-content a:hover {\r\n    color: var(--eb-orange-dark);\r\n    border-bottom-style: solid;\r\n  }\r\n  .eb-faq-answer-content strong { color: var(--eb-text); font-weight: 600; }\r\n  .eb-faq-answer-content p { margin: 0 0 8px; }\r\n  .eb-faq-answer-content p:last-child { margin-bottom: 0; }\r\n  .eb-faq-answer-content ul {\r\n    margin: 6px 0 0;\r\n    padding-left: 18px;\r\n  }\r\n  .eb-faq-answer-content ul li {\r\n    margin-bottom: 4px;\r\n  }\r\n\r\n  \/* ==========================================================\r\n     NO RESULTS\r\n     ========================================================== *\/\r\n  .eb-faq-no-results {\r\n    display: none;\r\n    text-align: center;\r\n    padding: 50px 20px;\r\n    background: var(--eb-bg-soft);\r\n    border-radius: 14px;\r\n    border: 1px dashed var(--eb-border);\r\n  }\r\n  .eb-faq-no-results.is-visible { display: block; }\r\n  .eb-faq-no-results i {\r\n    font-size: 36px;\r\n    color: var(--eb-orange);\r\n    margin-bottom: 12px;\r\n    opacity: 0.6;\r\n  }\r\n  .eb-faq-no-results h3 {\r\n    font-size: 16px;\r\n    font-weight: 600;\r\n    color: var(--eb-text);\r\n    margin: 0 0 6px;\r\n  }\r\n  .eb-faq-no-results p {\r\n    font-size: 13px;\r\n    color: var(--eb-text-light);\r\n    margin: 0;\r\n  }\r\n\r\n  \/* ==========================================================\r\n     CONTACT BOX\r\n     ========================================================== *\/\r\n  .eb-contact-box {\r\n    background: linear-gradient(135deg, #2a2a2a 0%, #3a3a3a 100%);\r\n    border-radius: 16px;\r\n    padding: 28px 25px;\r\n    text-align: center;\r\n    color: #fff;\r\n    margin-top: 30px;\r\n  }\r\n  .eb-contact-box h3 {\r\n    font-size: 18px;\r\n    font-weight: 600;\r\n    margin: 0 0 8px;\r\n    color: #fff;\r\n  }\r\n  .eb-contact-box p {\r\n    font-size: 13px;\r\n    opacity: 0.85;\r\n    margin: 0 0 18px;\r\n  }\r\n  .eb-contact-buttons {\r\n    display: flex;\r\n    gap: 10px;\r\n    justify-content: center;\r\n    flex-wrap: wrap;\r\n  }\r\n  .eb-contact-btn {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    gap: 8px;\r\n    background: var(--eb-orange);\r\n    color: #fff !important;\r\n    padding: 12px 22px;\r\n    border-radius: 50px;\r\n    text-decoration: none !important;\r\n    font-weight: 600;\r\n    font-size: 13px;\r\n    transition: all 0.25s;\r\n  }\r\n  .eb-contact-btn:hover {\r\n    background: #fff;\r\n    color: var(--eb-orange) !important;\r\n    transform: translateY(-2px);\r\n    box-shadow: 0 6px 18px rgba(255,255,255,0.2);\r\n  }\r\n  .eb-contact-btn.eb-contact-btn-alt {\r\n    background: transparent;\r\n    border: 1.5px solid rgba(255,255,255,0.4);\r\n  }\r\n  .eb-contact-btn.eb-contact-btn-alt:hover {\r\n    background: #fff;\r\n    border-color: #fff;\r\n  }\r\n\r\n  \/* ==========================================================\r\n     RESPONSIVE\r\n     ========================================================== *\/\r\n  @media (max-width: 600px) {\r\n    .eb-faq-hero { padding: 28px 18px 22px; }\r\n    .eb-faq-hero h1 { font-size: 22px; }\r\n    .eb-faq-question { padding: 14px 16px; gap: 10px; }\r\n    .eb-faq-q-text { font-size: 13.5px; }\r\n    .eb-faq-answer-content { padding: 0 16px 16px 56px; font-size: 13px; }\r\n    .eb-faq-tab { padding: 8px 14px; font-size: 12px; }\r\n  }\r\n  @media (max-width: 480px) {\r\n    .eb-faq-answer-content { padding-left: 16px; }\r\n  }\r\n\r\n  \/* HIGHLIGHT del t\u00e9rmino buscado *\/\r\n  .eb-faq-highlight {\r\n    background: #FFE9A8;\r\n    color: var(--eb-text);\r\n    padding: 0 2px;\r\n    border-radius: 3px;\r\n    font-weight: 600;\r\n  }\r\n<\/style>\r\n\r\n<div class=\"eb-faq-page\">\r\n\r\n  <!-- ==========================================================\r\n       HERO + SEARCH\r\n       ========================================================== -->\r\n  <div class=\"eb-faq-hero\">\r\n    <div class=\"eb-faq-hero-icon\"><i class=\"fas fa-circle-question\"><\/i><\/div>\r\n    <h1>Preguntas Frecuentes<\/h1>\r\n    <p>Encuentra respuesta a tus dudas sobre env\u00edos, pagos, garant\u00edas y m\u00e1s<\/p>\r\n\r\n    <div class=\"eb-faq-search-wrap\">\r\n      <i class=\"fas fa-search eb-faq-search-icon\"><\/i>\r\n      <input type=\"text\" class=\"eb-faq-search\" placeholder=\"Busca tu duda... (ej: env\u00edo, IVA, transferencia)\" aria-label=\"Buscar pregunta frecuente\">\r\n      <button type=\"button\" class=\"eb-faq-clear\" aria-label=\"Limpiar b\u00fasqueda\"><i class=\"fas fa-times\"><\/i><\/button>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- ==========================================================\r\n       CATEGOR\u00cdAS (filtros)\r\n       ========================================================== -->\r\n  <div class=\"eb-faq-tabs\">\r\n    <button type=\"button\" class=\"eb-faq-tab is-active\" data-cat=\"all\">\r\n      <i class=\"fas fa-list\"><\/i> Todas\r\n    <\/button>\r\n    <button type=\"button\" class=\"eb-faq-tab\" data-cat=\"general\">\r\n      <i class=\"fas fa-info-circle\"><\/i> General\r\n    <\/button>\r\n    <button type=\"button\" class=\"eb-faq-tab\" data-cat=\"envios\">\r\n      <i class=\"fas fa-truck\"><\/i> Env\u00edos\r\n    <\/button>\r\n    <button type=\"button\" class=\"eb-faq-tab\" data-cat=\"pagos\">\r\n      <i class=\"fas fa-credit-card\"><\/i> Pagos\r\n    <\/button>\r\n    <button type=\"button\" class=\"eb-faq-tab\" data-cat=\"contacto\">\r\n      <i class=\"fas fa-headset\"><\/i> Contacto\r\n    <\/button>\r\n  <\/div>\r\n\r\n  <!-- ==========================================================\r\n       CATEGOR\u00cdA: GENERAL\r\n       ========================================================== -->\r\n  <div class=\"eb-faq-category\" data-cat=\"general\">\r\n    <div class=\"eb-category-header\">\r\n      <div class=\"eb-category-icon\"><i class=\"fas fa-info-circle\"><\/i><\/div>\r\n      <h2 class=\"eb-category-title\">Informaci\u00f3n general<\/h2>\r\n    <\/div>\r\n    <div class=\"eb-faq-list\">\r\n\r\n      <div class=\"eb-faq-item\">\r\n        <button class=\"eb-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n          <span class=\"eb-faq-q-mark\">?<\/span>\r\n          <span class=\"eb-faq-q-text\">\u00bfEst\u00e1 el IVA y el gasto de env\u00edo incluido en los precios?<\/span>\r\n          <i class=\"fas fa-chevron-down eb-faq-toggle\"><\/i>\r\n        <\/button>\r\n        <div class=\"eb-faq-answer\">\r\n          <div class=\"eb-faq-answer-content\">\r\n            <p>S\u00ed, todos los precios mostrados en nuestra tienda <strong>incluyen el IVA<\/strong> y los <strong>costes de env\u00edo<\/strong>, excepto si el env\u00edo es a Islas Baleares.<\/p>\r\n            <p>Para env\u00edos a Baleares debes enviarnos un email a <a href=\"mailto:pedidos@energybatt.es\">pedidos@energybatt.es<\/a> antes o despu\u00e9s de la compra para informarte del precio correspondiente.<\/p>\r\n            <p>El precio del env\u00edo tambi\u00e9n est\u00e1 incluido para env\u00edos a <strong>Portugal<\/strong>. <strong>No realizamos env\u00edos a Canarias, Ceuta ni Melilla.<\/strong><\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"eb-faq-item\">\r\n        <button class=\"eb-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n          <span class=\"eb-faq-q-mark\">?<\/span>\r\n          <span class=\"eb-faq-q-text\">\u00bfTienen tienda f\u00edsica?<\/span>\r\n          <i class=\"fas fa-chevron-down eb-faq-toggle\"><\/i>\r\n        <\/button>\r\n        <div class=\"eb-faq-answer\">\r\n          <div class=\"eb-faq-answer-content\">\r\n            <p>No tenemos tienda f\u00edsica. Somos una <strong>tienda online<\/strong> y enviamos a toda la Pen\u00ednsula Ib\u00e9rica, Islas Baleares y Portugal.<\/p>\r\n            <p>Disponemos de varios almacenes en la Pen\u00ednsula, pero <strong>solo realizamos env\u00edo directo<\/strong>. El cliente no puede recoger la mercanc\u00eda en los almacenes.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"eb-faq-item\">\r\n        <button class=\"eb-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n          <span class=\"eb-faq-q-mark\">?<\/span>\r\n          <span class=\"eb-faq-q-text\">\u00bfEnv\u00edan factura tanto a empresas como a particulares?<\/span>\r\n          <i class=\"fas fa-chevron-down eb-faq-toggle\"><\/i>\r\n        <\/button>\r\n        <div class=\"eb-faq-answer\">\r\n          <div class=\"eb-faq-answer-content\">\r\n            <p>S\u00ed, emitimos factura por todas las compras realizadas en nuestro sitio web, ya sea <strong>empresa<\/strong> o <strong>particular<\/strong>.<\/p>\r\n            <p>La factura se enviar\u00e1 a la direcci\u00f3n de correo electr\u00f3nico proporcionada durante el proceso de compra. Aseg\u00farate de introducir correctamente la informaci\u00f3n de facturaci\u00f3n al realizar tu pedido.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- ==========================================================\r\n       CATEGOR\u00cdA: ENV\u00cdOS\r\n       ========================================================== -->\r\n  <div class=\"eb-faq-category\" data-cat=\"envios\">\r\n    <div class=\"eb-category-header\">\r\n      <div class=\"eb-category-icon\"><i class=\"fas fa-truck\"><\/i><\/div>\r\n      <h2 class=\"eb-category-title\">Env\u00edos y entregas<\/h2>\r\n    <\/div>\r\n    <div class=\"eb-faq-list\">\r\n\r\n      <div class=\"eb-faq-item\">\r\n        <button class=\"eb-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n          <span class=\"eb-faq-q-mark\">?<\/span>\r\n          <span class=\"eb-faq-q-text\">\u00bfEnv\u00edan a toda Espa\u00f1a y Portugal? \u00bfCu\u00e1l es el coste?<\/span>\r\n          <i class=\"fas fa-chevron-down eb-faq-toggle\"><\/i>\r\n        <\/button>\r\n        <div class=\"eb-faq-answer\">\r\n          <div class=\"eb-faq-answer-content\">\r\n            <p>Enviamos <strong>gratis<\/strong> a toda la Pen\u00ednsula Ib\u00e9rica y Portugal.<\/p>\r\n            <p>Para env\u00edos a <strong>Baleares<\/strong> se aplica una tarifa seg\u00fan el peso del pedido y la isla. Puedes consultar portes por tel\u00e9fono, chat o email a <a href=\"mailto:pedidos@energybatt.es\">pedidos@energybatt.es<\/a>.<\/p>\r\n            <p><strong>No realizamos env\u00edos a Canarias, Ceuta ni Melilla.<\/strong><\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"eb-faq-item\">\r\n        <button class=\"eb-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n          <span class=\"eb-faq-q-mark\">?<\/span>\r\n          <span class=\"eb-faq-q-text\">\u00bfCu\u00e1l es el plazo de entrega?<\/span>\r\n          <i class=\"fas fa-chevron-down eb-faq-toggle\"><\/i>\r\n        <\/button>\r\n        <div class=\"eb-faq-answer\">\r\n          <div class=\"eb-faq-answer-content\">\r\n            <p>Entre <strong>24 y 72 horas laborables<\/strong> desde que el pedido sale del almac\u00e9n. Las entregas se realizan de lunes a viernes. En Baleares el plazo es de <strong>7 d\u00edas laborables<\/strong>.<\/p>\r\n            <p>En el caso de pago por transferencia bancaria, el pedido no sale hasta recibir la confirmaci\u00f3n del pago. Para agilizarlo, puedes enviar el justificante a <a href=\"mailto:pedidos@energybatt.es\">pedidos@energybatt.es<\/a>.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"eb-faq-item\">\r\n        <button class=\"eb-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n          <span class=\"eb-faq-q-mark\">?<\/span>\r\n          <span class=\"eb-faq-q-text\">\u00bfCu\u00e1l es el horario de entrega de mi pedido?<\/span>\r\n          <i class=\"fas fa-chevron-down eb-faq-toggle\"><\/i>\r\n        <\/button>\r\n        <div class=\"eb-faq-answer\">\r\n          <div class=\"eb-faq-answer-content\">\r\n            <p>Las entregas se realizan de <strong>lunes a viernes, de 8:00h a 19:00h<\/strong>.<\/p>\r\n            <p>Puedes dejar un tel\u00e9fono de contacto en el pedido para que el transportista coordine contigo la entrega.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"eb-faq-item\">\r\n        <button class=\"eb-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n          <span class=\"eb-faq-q-mark\">?<\/span>\r\n          <span class=\"eb-faq-q-text\">Ya hice mi compra, \u00bfc\u00f3mo s\u00e9 si est\u00e1 todo bien?<\/span>\r\n          <i class=\"fas fa-chevron-down eb-faq-toggle\"><\/i>\r\n        <\/button>\r\n        <div class=\"eb-faq-answer\">\r\n          <div class=\"eb-faq-answer-content\">\r\n            <p>Recibir\u00e1s un <strong>email de confirmaci\u00f3n<\/strong> con el n\u00famero de pedido en cuanto se procese la compra.<\/p>\r\n            <p>Si no lo encuentras, revisa tu carpeta de spam o contacta con nosotros en <a href=\"mailto:pedidos@energybatt.es\">pedidos@energybatt.es<\/a>.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"eb-faq-item\">\r\n        <button class=\"eb-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n          <span class=\"eb-faq-q-mark\">?<\/span>\r\n          <span class=\"eb-faq-q-text\">\u00bfQu\u00e9 sucede si no estoy cuando me traen mi pedido?<\/span>\r\n          <i class=\"fas fa-chevron-down eb-faq-toggle\"><\/i>\r\n        <\/button>\r\n        <div class=\"eb-faq-answer\">\r\n          <div class=\"eb-faq-answer-content\">\r\n            <p>Se realizar\u00e1 un <strong>segundo intento de entrega<\/strong>. Si tampoco es posible, el paquete se dejar\u00e1 en la delegaci\u00f3n m\u00e1s cercana.<\/p>\r\n            <p>Te recomendamos contactar tanto con la agencia de transporte como con nosotros en <a href=\"mailto:pedidos@energybatt.es\">pedidos@energybatt.es<\/a> para coordinar la recogida o una nueva entrega.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"eb-faq-item\">\r\n        <button class=\"eb-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n          <span class=\"eb-faq-q-mark\">?<\/span>\r\n          <span class=\"eb-faq-q-text\">\u00bfCon qu\u00e9 empresas de transporte trabajan?<\/span>\r\n          <i class=\"fas fa-chevron-down eb-faq-toggle\"><\/i>\r\n        <\/button>\r\n        <div class=\"eb-faq-answer\">\r\n          <div class=\"eb-faq-answer-content\">\r\n            <p>Trabajamos con <strong>MRW, TXT, CBL y ONTIME<\/strong>. Recibir\u00e1s el seguimiento de tu pedido por email tras la salida del almac\u00e9n.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"eb-faq-item\">\r\n        <button class=\"eb-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n          <span class=\"eb-faq-q-mark\">?<\/span>\r\n          <span class=\"eb-faq-q-text\">Me equivoqu\u00e9 en la direcci\u00f3n, \u00bflo puedo arreglar?<\/span>\r\n          <i class=\"fas fa-chevron-down eb-faq-toggle\"><\/i>\r\n        <\/button>\r\n        <div class=\"eb-faq-answer\">\r\n          <div class=\"eb-faq-answer-content\">\r\n            <p>S\u00ed. Escr\u00edbenos lo antes posible a <a href=\"mailto:pedidos@energybatt.es\">pedidos@energybatt.es<\/a> indicando el <strong>n\u00famero de pedido<\/strong> y la nueva direcci\u00f3n correcta.<\/p>\r\n            <p>Cuanto antes nos avises, m\u00e1s f\u00e1cil ser\u00e1 modificar la direcci\u00f3n antes de la salida del almac\u00e9n.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"eb-faq-item\">\r\n        <button class=\"eb-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n          <span class=\"eb-faq-q-mark\">?<\/span>\r\n          <span class=\"eb-faq-q-text\">No puedo recibir el pedido, \u00bfqu\u00e9 hago?<\/span>\r\n          <i class=\"fas fa-chevron-down eb-faq-toggle\"><\/i>\r\n        <\/button>\r\n        <div class=\"eb-faq-answer\">\r\n          <div class=\"eb-faq-answer-content\">\r\n            <p>Si no puedes recibir el pedido en la direcci\u00f3n indicada, puedes proporcionarnos una <strong>direcci\u00f3n alternativa<\/strong> para la entrega contactando con <a href=\"mailto:pedidos@energybatt.es\">pedidos@energybatt.es<\/a>.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"eb-faq-item\">\r\n        <button class=\"eb-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n          <span class=\"eb-faq-q-mark\">?<\/span>\r\n          <span class=\"eb-faq-q-text\">\u00bfC\u00f3mo hago el seguimiento del pedido?<\/span>\r\n          <i class=\"fas fa-chevron-down eb-faq-toggle\"><\/i>\r\n        <\/button>\r\n        <div class=\"eb-faq-answer\">\r\n          <div class=\"eb-faq-answer-content\">\r\n            <p>Encontrar\u00e1s el <strong>enlace de seguimiento<\/strong> en el email de confirmaci\u00f3n de la compra una vez salga del almac\u00e9n.<\/p>\r\n            <p>Si tienes cualquier problema, tambi\u00e9n puedes consultarnos directamente en <a href=\"mailto:pedidos@energybatt.es\">pedidos@energybatt.es<\/a>.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- ==========================================================\r\n       CATEGOR\u00cdA: PAGOS\r\n       ========================================================== -->\r\n  <div class=\"eb-faq-category\" data-cat=\"pagos\">\r\n    <div class=\"eb-category-header\">\r\n      <div class=\"eb-category-icon\"><i class=\"fas fa-credit-card\"><\/i><\/div>\r\n      <h2 class=\"eb-category-title\">Pagos y seguridad<\/h2>\r\n    <\/div>\r\n    <div class=\"eb-faq-list\">\r\n\r\n      <div class=\"eb-faq-item\">\r\n        <button class=\"eb-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n          <span class=\"eb-faq-q-mark\">?<\/span>\r\n          <span class=\"eb-faq-q-text\">\u00bfEs seguro comprar en EnergyBatt?<\/span>\r\n          <i class=\"fas fa-chevron-down eb-faq-toggle\"><\/i>\r\n        <\/button>\r\n        <div class=\"eb-faq-answer\">\r\n          <div class=\"eb-faq-answer-content\">\r\n            <p>S\u00ed, totalmente. Trabajamos con sistemas de <strong>seguridad avanzada<\/strong> y todas nuestras pasarelas de pago utilizan cifrado SSL.<\/p>\r\n            <p><strong>No almacenamos datos bancarios<\/strong> en ning\u00fan momento \u2014 toda transacci\u00f3n se procesa directamente y de forma segura por la entidad bancaria correspondiente.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"eb-faq-item\">\r\n        <button class=\"eb-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n          <span class=\"eb-faq-q-mark\">?<\/span>\r\n          <span class=\"eb-faq-q-text\">\u00bfQu\u00e9 m\u00e9todos de pago acept\u00e1is?<\/span>\r\n          <i class=\"fas fa-chevron-down eb-faq-toggle\"><\/i>\r\n        <\/button>\r\n        <div class=\"eb-faq-answer\">\r\n          <div class=\"eb-faq-answer-content\">\r\n            <p>Aceptamos los siguientes m\u00e9todos de pago:<\/p>\r\n            <ul>\r\n              <li><strong>Tarjeta<\/strong> de cr\u00e9dito o d\u00e9bito (VISA \/ MASTERCARD)<\/li>\r\n              <li><strong>PayPal<\/strong><\/li>\r\n              <li><strong>Transferencia bancaria<\/strong><\/li>\r\n              <li><strong>Apple Pay<\/strong> y <strong>Google Pay<\/strong><\/li>\r\n              <li><strong>Bizum<\/strong><\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- ==========================================================\r\n       CATEGOR\u00cdA: CONTACTO\r\n       ========================================================== -->\r\n  <div class=\"eb-faq-category\" data-cat=\"contacto\">\r\n    <div class=\"eb-category-header\">\r\n      <div class=\"eb-category-icon\"><i class=\"fas fa-headset\"><\/i><\/div>\r\n      <h2 class=\"eb-category-title\">Atenci\u00f3n al cliente<\/h2>\r\n    <\/div>\r\n    <div class=\"eb-faq-list\">\r\n\r\n      <div class=\"eb-faq-item\">\r\n        <button class=\"eb-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n          <span class=\"eb-faq-q-mark\">?<\/span>\r\n          <span class=\"eb-faq-q-text\">\u00bfC\u00f3mo puedo contactar con vosotros?<\/span>\r\n          <i class=\"fas fa-chevron-down eb-faq-toggle\"><\/i>\r\n        <\/button>\r\n        <div class=\"eb-faq-answer\">\r\n          <div class=\"eb-faq-answer-content\">\r\n            <p>Puedes contactar con nosotros a trav\u00e9s de:<\/p>\r\n            <ul>\r\n              <li><strong>Tel\u00e9fono<\/strong> de atenci\u00f3n al cliente<\/li>\r\n              <li><strong>Chat web<\/strong> en directo<\/li>\r\n              <li><strong>Email:<\/strong> <a href=\"mailto:pedidos@energybatt.es\">pedidos@energybatt.es<\/a><\/li>\r\n            <\/ul>\r\n            <p>Nuestro horario de atenci\u00f3n es de <strong>lunes a viernes<\/strong>.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- ==========================================================\r\n       NO RESULTS (oculto por defecto)\r\n       ========================================================== -->\r\n  <div class=\"eb-faq-no-results\">\r\n    <i class=\"fas fa-search-minus\"><\/i>\r\n    <h3>No encontramos resultados<\/h3>\r\n    <p>Prueba con otras palabras clave o cont\u00e1ctanos directamente.<\/p>\r\n  <\/div>\r\n\r\n  <!-- ==========================================================\r\n       CONTACT BOX FINAL\r\n       ========================================================== -->\r\n  <div class=\"eb-contact-box\">\r\n    <h3>\u00bfNo encuentras la respuesta a tu pregunta?<\/h3>\r\n    <p>Estamos disponibles de lunes a viernes para resolver cualquier duda<\/p>\r\n    <div class=\"eb-contact-buttons\">\r\n      <a href=\"mailto:pedidos@energybatt.es\" class=\"eb-contact-btn\">\r\n        <i class=\"fas fa-envelope\"><\/i> pedidos@energybatt.es\r\n      <\/a>\r\n      <a href=\"https:\/\/energybatt.es\/contacto\" class=\"eb-contact-btn eb-contact-btn-alt\">\r\n        <i class=\"fas fa-comment-dots\"><\/i> Formulario de contacto\r\n      <\/a>\r\n    <\/div>\r\n  <\/div>\r\n\r\n<\/div>\r\n\r\n<!-- ==========================================================\r\n     SCRIPT: Acorde\u00f3n + Filtros + B\u00fasqueda\r\n     ========================================================== -->\r\n<script>\r\n(function () {\r\n  var page = document.querySelector('.eb-faq-page');\r\n  if (!page) return;\r\n\r\n  var searchInput = page.querySelector('.eb-faq-search');\r\n  var clearBtn    = page.querySelector('.eb-faq-clear');\r\n  var noResults   = page.querySelector('.eb-faq-no-results');\r\n  var tabs        = page.querySelectorAll('.eb-faq-tab');\r\n  var categories  = page.querySelectorAll('.eb-faq-category');\r\n  var items       = page.querySelectorAll('.eb-faq-item');\r\n\r\n  \/\/ Guardamos el texto original de cada pregunta para poder limpiar el highlight\r\n 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Hacemos split sobre el texto original\r\n          \/\/ usando posiciones del texto normalizado (asumiendo misma longitud)\r\n          var before = text.slice(0, idx);\r\n          var match = text.slice(idx, idx + term.length);\r\n          var after = text.slice(idx + term.length);\r\n          var frag = document.createDocumentFragment();\r\n          if (before) frag.appendChild(document.createTextNode(before));\r\n          var mark = document.createElement('mark');\r\n          mark.className = 'eb-faq-highlight';\r\n          mark.textContent = match;\r\n          frag.appendChild(mark);\r\n          if (after) {\r\n            var afterSpan = document.createElement('span');\r\n            afterSpan.appendChild(document.createTextNode(after));\r\n            walk(afterSpan);\r\n            while (afterSpan.firstChild) frag.appendChild(afterSpan.firstChild);\r\n          }\r\n          node.parentNode.replaceChild(frag, node);\r\n        }\r\n      } else if (node.nodeType === 1 && node.tagName !== 'MARK') {\r\n        \/\/ Element node \u2014 recorrer hijos\r\n        var children = Array.prototype.slice.call(node.childNodes);\r\n        children.forEach(walk);\r\n      }\r\n    }\r\n    walk(div);\r\n    return div.innerHTML;\r\n  }\r\n\r\n  function applyFilters() {\r\n    var query = normalize(searchInput.value.trim());\r\n    var visibleCount = 0;\r\n    var visibleByCat = {};\r\n\r\n    items.forEach(function (item) {\r\n      var cat = item.closest('.eb-faq-category').dataset.cat;\r\n      var qText = item.querySelector('.eb-faq-q-text');\r\n      var aContent = item.querySelector('.eb-faq-answer-content');\r\n      var fullText = normalize((qText ? qText.textContent : '') + ' ' + (aContent ? aContent.textContent : ''));\r\n\r\n      var catMatch = (currentCat === 'all' || currentCat === cat);\r\n      var queryMatch = (!query || fullText.indexOf(query) !== -1);\r\n\r\n      if (catMatch && queryMatch) {\r\n        item.classList.remove('is-hidden');\r\n        visibleCount++;\r\n        visibleByCat[cat] = (visibleByCat[cat] || 0) + 1;\r\n\r\n        \/\/ Restauramos contenido original y aplicamos highlight si hay query\r\n        if (qText && item.dataset.originalQ !== undefined) {\r\n          qText.innerHTML = query\r\n            ? highlightText(item.dataset.originalQ, searchInput.value.trim())\r\n            : item.dataset.originalQ;\r\n        }\r\n        if (aContent && item.dataset.originalA !== undefined) {\r\n          aContent.innerHTML = query\r\n            ? highlightText(item.dataset.originalA, searchInput.value.trim())\r\n            : item.dataset.originalA;\r\n        }\r\n      } else {\r\n        item.classList.add('is-hidden');\r\n        item.classList.remove('is-open');\r\n        \/\/ Restauramos contenido original\r\n        if (qText && item.dataset.originalQ !== undefined) qText.innerHTML = item.dataset.originalQ;\r\n        if (aContent && item.dataset.originalA !== undefined) aContent.innerHTML = item.dataset.originalA;\r\n      }\r\n    });\r\n\r\n    \/\/ Ocultar categor\u00edas sin resultados visibles\r\n    categories.forEach(function (cat) {\r\n      var catName = cat.dataset.cat;\r\n      if (visibleByCat[catName] && visibleByCat[catName] > 0) {\r\n        cat.classList.remove('is-hidden');\r\n      } else {\r\n        cat.classList.add('is-hidden');\r\n      }\r\n    });\r\n\r\n    \/\/ Mostrar mensaje \"no resultados\"\r\n    if (visibleCount === 0) {\r\n      noResults.classList.add('is-visible');\r\n    } else {\r\n      noResults.classList.remove('is-visible');\r\n    }\r\n\r\n    \/\/ Bot\u00f3n limpiar\r\n    if (searchInput.value) {\r\n      clearBtn.classList.add('is-visible');\r\n    } else {\r\n      clearBtn.classList.remove('is-visible');\r\n    }\r\n  }\r\n\r\n  searchInput.addEventListener('input', applyFilters);\r\n  clearBtn.addEventListener('click', function () {\r\n    searchInput.value = '';\r\n    applyFilters();\r\n    searchInput.focus();\r\n  });\r\n\r\n})();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Preguntas Frecuentes Encuentra respuesta a tus dudas sobre env\u00edos, pagos, garant\u00edas y m\u00e1s Todas General Env\u00edos Pagos Contacto Informaci\u00f3n general ? \u00bfEst\u00e1 el IVA y el gasto de env\u00edo incluido en los precios? S\u00ed, todos los precios mostrados en nuestra tienda incluyen el IVA y los costes de env\u00edo, excepto si el env\u00edo es a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1702","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/energybatt.es\/en\/wp-json\/wp\/v2\/pages\/1702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/energybatt.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/energybatt.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/energybatt.es\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/energybatt.es\/en\/wp-json\/wp\/v2\/comments?post=1702"}],"version-history":[{"count":19,"href":"https:\/\/energybatt.es\/en\/wp-json\/wp\/v2\/pages\/1702\/revisions"}],"predecessor-version":[{"id":11515,"href":"https:\/\/energybatt.es\/en\/wp-json\/wp\/v2\/pages\/1702\/revisions\/11515"}],"wp:attachment":[{"href":"https:\/\/energybatt.es\/en\/wp-json\/wp\/v2\/media?parent=1702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}